Samsung Galaxy Watch Gear S

* Galaxy Watch is not compatible with iPad and iPod touch

The Galaxy Watch application connects Gear S2, Gear S3, Gear Sport, Galaxy Watch, Galaxy Watch Active and Galaxy Watch Active2 to your mobile device. It also manages and monitors Gear S2 / Gear S3 / Gear Sport / Galaxy Watch / Galaxy Watch Active / Galaxy Watch Active2 features and applications installed through Galaxy App Store. Use the Galaxy Watch application to set up and manage the following

Features:
– Connect to and disconnect from a mobile device
– Application download and settings
– Find my Watch
Install the Galaxy Watch application on your mobile device, then pair your Gear S2, Gear S3, Gear Sport, Galaxy Watch, Galaxy Watch Active or Galaxy Watch Active2 with a Bluetooth connection and enjoy all of its features.

* Compatibility
– Galaxy Watch is not compatible with iPad and iPod touch

* Settings and features provided by the Galaxy Watch application are only available when Gear S2, Gear S3, Gear Sport and Galaxy Watch is connected to your mobile device. Features will not work properly without a proper connection between Gear S2 / Gear S3 / Gear Sport / Galaxy Watch / Galaxy Watch Active / Galaxy Watch Active2 and your mobile device.
* This application is only for Gear S2, Gear S3, Gear Sport, Galaxy Watch Galaxy Watch Active and Galaxy Watch Active2.
* Continued use of GPS running in the background can dramatically decrease battery life.
* If you have any questions, please contact to the web page below.
(http://www.samsung.com/support/)

※ User Agreement
Following User Agreements are required for the app service.
Even if you don’t agree the agreements you can use basic service but can’t use disagree services.

[Required User Agreements]
– Bluetooth: Required for communication with Watch
– Background Refresh/fetch: Required for communication with Watch while in background

[Optional User Agreements]
– Photos: For sending image feature required access permission to access the Phone photos
– Camera
ㆍRequired for QR Code scan to activate gear side eSIM
ㆍDuring the eSIM activation in Galaxy Watch Setup.
ㆍDuring update profile picture for Samsung health
– Contacts: Required to access phone contacts to add buddy and sync with gear contacts
– Location: Required to Determine your location from gear for weather information
– Calendar: Permission required to Sync Watch Calendar
– Notification: Required for accessing Notification Center with useful information
– Cellular Data: Required to access service when you couldn’t access Wi-Fi network”

Mar 31, 2020

Version 1.9.20030502

– General bug fixing and improved stability

Francis43146 ,

IOS user

I received a response from my earlier reviews a few days after I left the review. I had already fixed by deleting the app from my iPhone and doing a factory reset. This fresh install made everything start working again however I did lose all my watch faces that are not showing available any longer. I give a 5 star now because I love the fact that they responded and it works.

Earlier review: I have had the watch for about 6 months and about a month in the raise hand gesture to wake quit working. I have it turned on in settings. I just did update where one of the changes is touch screen to wake and that doesn’t work either. Also about a month in the notifications of incoming calls and messages quit working. I get no sound or vibrations. I made sure theatre mode, do not disturb are not on. I have notifications turned on for the galaxy watch and messages. I have an iPhone 8 Plus and all software is up to date on both. I love the styling of the galaxy watch plus the personalization available over the Apple Watch but not happy with the issues I’m having. I can take a call and read messages when I see it is coming in on my phone. I used the Galaxy iOS app to ask for help several months ago but never got a response. I can’t find a number to call for text support.

Dear user, we are really sorry to hear of your troubled experience. Please toggle off the wake-up gesture, turn your Watch off and on again, then turn on the gesture on. Additionally, please go to your Gear Settings→ Sound and vibration→ Select Sound in Sound Mode→ Set volume to Max for all four categories. Let us know how it goes.

first time samsung user ,

Watch is good. Connectivity unstable

I like the watch and all it can do. I also like the 3 day battery life. I feel it does ok at Heath tracking as well. However, I am disappointed by the Bluetooth connection stability. I can get it to connect to my iPhone initially but if you walk away from the phone far enough that Bluetooth is lost the watch will not reconnect with a stable connection. It will reconnect, then drop a few seconds later, then reconnect and repeat continually. There are many others with this issue or similar and there are many options to try to resolve this. I have tried them all such as reset, reboot, reinstall app, and so forth and I have tried all of them on both the watch and the phone. Connection will restore but it’s temporary and you will encounter the same issue after a day or two or maybe the next time you leave your phone and get too far from it again. In my opinion this is related to the iPhone app because if the app is closed the reconnecting loop will stop but it will remain in a standalone state. Based on all the reviews here and on the internet, this is an issue that Samsung should be aware of and have fixed by now. This is why I give it 3 stars. Mostly because I like the watch itself. But app is not so stable.

Hello User, we are very sorry for the troubled experience. Please follow the below steps to solve the connection issue:
1. Go to iPhone Setting→ Galaxy Watch→ toggle on Background App Refresh.
2. Open the Galaxy Watch app and let it run in the background.
Also, the range of the wireless Bluetooth connection between your phone and your Gear can vary greatly depending on the environment. In general, the devices should be kept within 5 meters (or 15 feet) of connectivity range or else the bluetooth connection might break. Let us know how it goes. Thank you.

BudHoffa ,

Works somewhat

Was excited to get my first smart watch. Longtime iPhone user but prefer the look of the Galaxy Watch so decided to go for it and buy one. I read and watched videos on the limitations of pairing with the iPhone. Figured there was plenty of functionality to make the purchase worthwhile. I would give it 4 stars if Samsung would allow the messages and email apps on the watch but sadly it does not. None of the videos I watched mentioned anything about emails and messages not be allowed by iOS users so wondering if these a recent change. Did some online searches to see if I was the only one with this issue. I’m not and there are lots of theoretical solutions like resetting the phone and such but none work. It seems clear Samsung is limiting these two apps and not allowing the iOS user to have them on the galaxy watch. Disappointed, obviously text messages and email notifications are an important function with a smart watch but they are clearly not available for iOS users. Will wait a week or so to see if there is a resolution otherwise this watch will be returned. Samsung I see you read and respond to some reviews. Can you confirm you are restricting the messages and email apps for iOS users on the galaxy watch?

Dear user, can you please tell us the problem you are facing in details? Are you not getting any notification? You can receive any Email accept for default Email App. You can check from Galaxy App whether any notification is blocked or not. Also, please go to your iPhone Settings>Notifications> Messages/ or any app > Toggle Allow (also click on lock screen, notification center & banner).
Let us know if the problem is solved. Thank you!